Support

Need a hand on the old road?

Contact Strange Euphoria XR about Snowball VR: Capture the Star.

Reporting a problem

Tell us which device and game version you are using, what you were doing, and what happened. If possible, include the steps that make the problem happen again. A screenshot can help.

Only include information relevant to the issue. Please do not send passwords, payment card numbers, identity documents or other sensitive personal information.

Press and other enquiries

Use the same email address for press enquiries and questions about the game. Please identify the publication or project you are writing about.

Privacy requests

To request access, correction or deletion of information held through support correspondence, email us with “Privacy request” in the subject. See our privacy policy for details.

Where to get the game

A free demo with the village and the forest is out now on Meta Quest: get the demo. The full game is coming to Meta Quest in December 2026 — wishlist it now. Watch the trailer on YouTube. A Steam release with desktop and PCVR modes is planned for 2027.